Frequently asked questions

View of Millennium Wing entrance to National Gallery of Ireland
© National Gallery of IrelandCredit

We know that you might have some questions about how we are reopening the Gallery, and what kind of experience you can expect. Please know that the safety of our visitors and staff is paramount to us, and we have been working hard so that we can guarantee a welcoming, safe and enjoyable environment for all. 

We have put together some questions and answers which we hope will be helpful and reassuring for you as you plan your visit - if there is anything else you would like to know, please don't hesitate to get in touch with us at [email protected].

What safety measures have you put in place?

The Gallery has implemented several new measures so that we can provide a safe and enjoyable visit for everyone.

  • Hand sanitiser is available throughout the building.
  • We have introduced a clearly marked one-way system.
  • Protective screens have been installed at contact points.
  • We will be monitoring the number of visitors in Gallery spaces, and you may be asked to wait for a few moments if rooms are at capacity.
  • We have enhanced our cleaning and sanitation procedures, paying particular attention to high touch areas.
  • There are clear floor markings and signage throughout the Gallery to ensure social distancing adherence.

What will I be able to see when I come to the Gallery? When will the rest of the Gallery open?

We are reopening the Gallery in phases. 

What entrance should I go to?

The Clare Street entrance is the only entrance in operation at the moment. The Merrion Square entrance remains closed.

Do I need to book a ticket?

You do not need to book a ticket to visit the permanent collection. If you want to visit our temporary exhibition Moment in Time: A Legacy of Photographs | Works from the Bank of America Collection when it reopens on 6 July, you can book online here

Will I have to queue?

As we will be operating at a reduced capacity, it may be sometimes be necessary to queue for a short period. Please follow the directions of staff, and observe social distancing guidelines. 

Will there be hand sanitiser available?

Hand sanitiser is available throughout the Gallery. 

Do I need to wear a mask?

Please refer to Government guidelines about the use of face coverings

Is the Gallery Shop open?

Yes, the Gallery Shop is open at the following times: Monday, 11am-4.30pm | Tuesday - Saturday, 10.30am - 4.30pm | Sunday 11.30am - 4.30pm. The shop is dedicating an hour every day (11.30am-12.30pm) to our elderly and vulnerable visitors. If you are not in that category, please consider planning your visit outside this time 

Is the Gallery Café open?

The Gallery Café is not currently open. We hope to reopen the space as soon as possible. The safety of staff and visitors is of paramount importance and discussions are ongoing about the operations of the Café in this new environment. A reopening date is not yet confirmed but we will let you know as soon as it is.

Can I use the toilets?

Yes.

Is the cloakroom open?

No, our cloakroom remains closed for now.

Is the Maples Group Creative Space open?

No, our Maples Group Creative Space remains closed for now. In the meantime, we have lots of online workshops and activities available that you can do at home.

Do you still have late opening on Thursdays?

For the time being, we will not be opening late on Thursday evenings. We will close every evening at 5.30pm, and the Gallery Shop will close at 4.30pm.

Are audio guides available?

You can use your own smartphone and headphones to listen to a small selection of audio descriptions as part of our two colour-coded trails through the Gallery: Highlights (green) and Family Favourites (pink). You will see green and pink labels in the rooms to guide you on whichever trail you prefer. A 'headphones symbol' on these coloured labels indicates that an audio description is available. You can access the small selection of audio descriptions here, and an audio guide for Moment in Time here. Please note: Audio guides are not currently available to borrow.

Can I visit the Friends Room?

Our Friends Room remains closed for now. Please contact [email protected] for more information.

Can I visit the Library Reading Room?

The Library Reading Room is not open, but our staff will be able to facilitate remote research. Please contact us at [email protected] for more details.

Can I conduct research in the Prints and Drawings Study Room?

The Prints and Drawings Study Room is not open, but you can email your research queries to [email protected]

Will there be public tours?

No, we will not be offering public tours for the time being.

Will there be pop-up talks/lectures/workshops?

We will not be providing these events onsite at the moment, but you can explore our extensive online content to discover interesting blogposts, talks, podcasts, workshops and more.  

I booked a ticket for an exhibition before the Gallery closed - what do I do now?

By now, your purchase should have been refunded. If you have not yet received your refund, or have a question about future bookings, contact [email protected].

Are there any special exhibitions open?

Moment in Time: A Legacy of Photographs reopens on 6 July, and you can book online here. You can see a full list of other exhibitions and their expected opening dates here.

I have a private event booked – what do I do now?

For all private event queries please contact [email protected].
 

If you have any other questions that are not answered here or on our Visitor Guide, please get in touch at [email protected]

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