Frequently asked questions

View of Millennium Wing entrance to National Gallery of Ireland
© National Gallery of IrelandCredit

Visitor notice: Following Government advice, the Gallery will be closed from 24 December 2020 until further notice.

If you have booked tickets for our Mondrian exhibition after this date, our exhibition desk team will be in touch.

You can contact us at [email protected] for general queries, or at [email protected] for queries about our Mondrian exhibition.

The online Gallery Shop remains open.

 

We know that you might have some questions about how we are reopening the Gallery, and what kind of experience you can expect. Please know that the safety of our visitors and staff is paramount to us, and we have been working hard so that we can guarantee a welcoming, safe and enjoyable environment for all. 

We have put together some questions and answers which we hope will be helpful and reassuring for you as you plan your visit - if there is anything else you would like to know, please don't hesitate to get in touch with us at [email protected].

What should I do to ensure my visit is safe and enjoyable?

Our safety guidelines will help you plan your visit, and will give you guidance on what to do during your visit so that you can have a safe and peaceful experience in the Gallery

Read our safety guidelines

What safety measures has the Gallery put in place?

The Gallery has implemented several new measures so that we can provide a safe and enjoyable visit for everyone.

  • Hand sanitiser is available throughout the building.
  • We have introduced a clearly marked one-way system. Enter the Gallery via the Merrion Square entrance and exit via Clare Street. If you are visiting us after 5.15pm on Tues-Fri, you must enter and exit via Clare Street.
  • Protective screens have been installed at contact points.
  • We will be monitoring the number of visitors in Gallery spaces, and you may be asked to wait for a few moments if rooms are at capacity.
  • We have enhanced our cleaning and sanitation procedures, paying particular attention to high touch areas.
  • There are clear floor markings and signage throughout the Gallery to ensure social distancing adherence.

What will I be able to see when I come to the Gallery?

All our galleries will reopen on Tuesday 1 December, and you can also visit temporary exhibitions and the Gallery Shop. We will be operating a pop-up Gallery Café with limited service from 11am-3pm daily, from Friday 4 December. Our Mondrian exhibition will open from 5pm on Tuesday 1 December. Advance booking is essential.

What entrance should I go to?

  • Before 5.15pm: Enter via the Merrion Square entrance only, and exit via Clare Street.
  • After 5.15pm (Tues-Fri): Enter and exit via Clare Street.

Do I need to book a ticket?

If you are planning to visit our Mondrian exhibition, you must book a ticket in advance. We recommend that you book early to avoid disappointment. You can book your ticket here. If you are visiting the permanent collection, or one of our other temporary exhibitions, you do not need to book a ticket.

Will I have to queue?

As we will be operating at a reduced capacity, it may be sometimes be necessary to queue for a short period. Please follow the directions of staff, and observe social distancing guidelines. 

Is hand sanitiser available?

Hand sanitiser is available throughout the Gallery. 

Do I need to wear a mask?

Yes, face coverings are now mandatory in a number of indoor spaces around Ireland, including galleries. Please refer to the government guidelines for more information.

Is the Gallery Shop open?

Yes, the Gallery Shop is open at the following times: Monday, 11am–5.15pm | Tuesday – Friday, 9.45am–7.45pm | Saturday, 9.45am - 5.15pm | Sunday 11.30am–5.15pm. The Shop is dedicating an hour every day (11.30am–12.30pm) to our elderly and vulnerable visitors. If you are not in that category, please consider planning your visit outside this time 

Is the Gallery Shop operating a click and collect system?

The Gallery Shop is not operating a click and collect system. When you order from our online Gallery Shop, our team will post your order out to you. Please see here for last order dates for Christmas.

Is the Gallery Café open?

A pop-up Gallery Café, run by Gallery staff, offers tea, coffee and pastries. There is seated service for a reduced number of customers. We will be offering a limited service over the festive season. Visit us for coffee and cake on weekdays, 11am-3pm.

Can I use the toilets?

Yes.

Is the cloakroom open?

No, our cloakroom remains closed for now.

Are groups allowed to visit the Gallery?

Up to six individuals from the same household, or the same support bubble, can visit the Gallery together. Larger groups will not be admitted to the Gallery. We cannot accommodate school group visits at the moment. Please refer to Government guidelines for more details.

Is the Maples Group Creative Space open?

No, our Maples Group Creative Space remains closed for now. In the meantime, we have lots of online workshops and activities available that you can do at home.

Do you have late opening any night?

Our Gallery Shop and Mondrian exhibition will have late opening until 7.45pm from Tuesday to Friday. The rest of the Gallery will close every evening at 5.30pm, with rooms beginning to close from 5.15pm. If you are visiting the Gallery Shop or the Mondrian exhibition after 5.15pm, please enter and exit via Clare Street.

Are audio guides available?

You can use your own smartphone and headphones to listen to a small selection of audio descriptions for works in the permanent collection. Audio-guide handsets are not currently available to borrow.

Can I visit the Friends Room?

Our Friends Room remains closed for now. Please contact [email protected] for more information.

Can I visit the Library Reading Room?

The Library Reading Room is not open, but our staff will be able to facilitate remote research. Please contact us at [email protected] for more details.

Can I conduct research in the Prints and Drawings Study Room?

The Prints and Drawings Study Room is not open, but you can email your research queries to [email protected]

Will there be public tours?

No, we will not be offering public tours for the time being. However, you can use your own device to follow one of our online self-guided tours. You can also experience the magic of Mondrian, wherever you are, with our Exclusive Curator's Tour: Mondrian Online.

Will there be pop-up talks/lectures/workshops?

We will not be providing these events onsite at the moment, but you can explore our extensive online content to discover interesting blogposts, talks, podcasts, workshops and more.  

I booked a ticket for an exhibition before the Gallery closed what do I do now?

By now, your purchase should have been refunded. If you have not yet received your refund, or have a question about future bookings, contact [email protected].

Are there any special exhibitions open?

You can see a full list of all exhibitions here.

I have a private event booked – what do I do now?

For all private event queries please contact [email protected].
 

If you have any other questions that are not answered here or on our Visitor Guide, please get in touch at [email protected]

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