Frequently asked questions

View of Millennium Wing entrance to National Gallery of Ireland
© National Gallery of IrelandCredit

The Gallery is open.

We can't wait to welcome you back! 

The safety of our visitors and staff is paramount to us, and we have been working hard to guarantee a welcoming, safe and enjoyable environment for all. 

We have put together some questions and answers which we hope will be helpful and reassuring for you as you plan your visit. If there is anything else you would like to know, please get in touch with us at [email protected].

Tickets

Do I need to book a ticket to visit the Gallery?

Yes, all visitors must book a free general admission ticket in advance. This will give you access to the permanent collection, free exhibitions, the Gallery Shop and Café. Members, children, and carers, all need to book a free general admission ticket in advance.

I just want to visit the Gallery Shop. Do I need a ticket?

Yes, you must book a free general admission ticket in advance. This will give you access to the Gallery Shop, the permanent collection, Café, and free exhibitions. If you do not book in advance, you must check in with our contact tracers when you arrive. To access the Shop, you must enter via the Merrion Square entrance to the Gallery and follow the one-way route.

Is it free to visit the Gallery?

Yes, it is free to visit the permanent collection, free exhibitions, Gallery Shop and Café. All visitors must book a free general admission ticket in advance.

There is a charge to visit our new exhibition Jack B. Yeats: Painting & Memory, with free entry and discounts available as follows:

All visitors intending to visit this exhibition must book an exhibition ticket in advance.

If you book an exhibition ticket, you do not need to book a free general admission ticket for that day – you can access the permanent collection, free exhibitions, and Gallery Shop and Café, before or after your visit to the exhibition.

I have a ticket – will I have to queue?

We have introduced timed ticketing for our free general admission tickets at the weekends, to reduce the need to queue. You are free to enter the Gallery at any time within your chosen time slot (e.g. visitors who book a ticket for the 11am – 1pm slot can arrive at any time within that two-hour window). There is no limit to the amount of time that you can spend in the Gallery. 

Tickets for Jack B. Yeats: Painting & Memory have specific arrival times, so visitors to the exhibition will be facilitated for entry at their designated time slot.

There is an overall maximum capacity at the Gallery to ensure social distancing for all visitors, so there may still be times when the maximum capacity for the Gallery building has been reached, and you may therefore be asked to wait a short time until there is space inside for you to enter.

I am a member of the Friends/Patrons of the Gallery. Do I need a ticket?

Yes. Members and Patrons must book their free general admission tickets in advance. If you plan to visit our new exhibition Jack B. Yeats: Painting & Memory, you must book your free exhibition ticket in advance. This ticket will also give you access to the permanent collection, free exhibitions and Gallery Shop. Members go free to our paid exhibitions, but must pre-book their exhibition tickets.

I’m visiting the Gallery with other people. Can I book tickets for everyone in my group?

Up to six individuals from the same household, or the same support bubble, can visit the Gallery together. If you’re booking tickets on behalf of others, you can book up to six tickets online. Larger groups and school groups cannot be accommodated at the moment. You can find out more about self-guided school visits to the Gallery this autumn/winter here.

Will I need to show my ticket to someone in the Gallery?

Yes, we will have staff members at the entrance to check you in.

Can I leave the Gallery and re-enter on the same day? 

At weekends, when timed ticketing is in operation, you may leave and re-enter the Gallery within your chosen time slot only. On days when timed ticketing is not in operation, you are free to leave and re-enter the Gallery with your free general admission ticket throughout the entire day.

I have a ticket to visit the Jack B. Yeats exhibition. Do I also need a free general admission ticket to visit the rest of the Gallery?

No, your exhibition ticket will give you access to the permanent collection, free exhibitions, and Gallery Shop on the same day. You do not need to book a separate free general admission ticket.

Do you offer discounts on exhibition tickets for Jack B. Yeats: Painting & Memory?

Yes, the following discounts and specials are available for Jack B. Yeats: Painting & Memory. All visitors should book their tickets online in advance.

Is there a limit on the time I am allowed to spend in the Gallery?

No, there's no time limit on your visit to the Gallery - please spend as much time exploring the Gallery as you wish. If you have booked a weekend general admission ticket, please arrive at the Gallery within your booked time slot.

 

Tickets for weekend visits

I have a weekend ticket with a specific time on it - do I need to come during that time slot?

Yes. We have introduced timed ticketing for our free general admission tickets at the weekends, to reduce the need to queue. You are free to enter the Gallery at any time within your chosen time slot e.g. visitors who book a ticket for the 11am-1pm slot can arrive at any time within that two hour window. Once you are in the Gallery, you are welcome to spend as much time with us as you would like - there is no time limit on your visit.

Is there a limit on the time I am allowed to spend in the Gallery?

No, there's no time limit on your visit to the Gallery - please spend as much time exploring the Gallery as you wish. If you have booked a weekend general admission ticket, please arrive at the Gallery within your booked time slot.

Can I leave the Gallery and re-enter on the same day? 

At weekends, when timed ticketing is in operation, you may leave and re-enter the Gallery within your chosen time slot only. On weekdays, when timed ticketing is not in operation, you are free to leave and re-enter the Gallery with your free general admission ticket throughout the entire day. Visitors who have booked Jack B. Yeats: Painting & Memory exhibition tickets can only visit the exhibition at the specific time listed on their ticket, but can explore the rest of the Gallery after they see the exhibition.

 

Safety measures

What should I do to ensure my visit is safe and enjoyable?

Our safety guidelines will help you plan your visit, and will give you guidance on what to do during your visit so that you can have a safe and peaceful experience in the Gallery. Read our safety guidelines

What safety measures has the Gallery put in place?

The Gallery has implemented several new measures so that we can provide a safe and enjoyable visit for everyone.

  • To help to ensure a safe controlled environment for our visitors, all visitors must book a free general admission ticket.
  • We have introduced a clearly marked one-way system. Enter the Gallery via the Merrion Square entrance and exit via Clare Street.
  • Hand sanitiser is available throughout the building.
  • Protective screens have been installed at contact points. Microphones have been installed at the information and membership desks so that visitors can easily and safely converse with Gallery staff.
  • We will be monitoring the number of visitors in Gallery spaces, and you may be asked to wait for a few moments if rooms are at capacity.
  • We have enhanced our cleaning and sanitation procedures, paying particular attention to high touch areas.
  • There are clear floor markings and signage throughout the Gallery to ensure social distancing adherence.

Is hand sanitiser available?

Yes, hand sanitiser is available throughout the Gallery. 

Do I need to wear a mask?

Yes, face coverings are now mandatory in a number of indoor spaces around Ireland, including galleries. Please refer to the government guidelines for more information.

 

Entering the building

What entrance should I go to?

Enter via the Merrion Square entrance only, and exit via Clare Street.

Will I have to queue?

As we will be operating at a reduced capacity, you might have to queue for a short period. We have introduced timed ticketing to reduce the need for queuing. Please follow the directions of staff, and observe social distancing guidelines.

Are groups allowed to visit the Gallery?

Up to six individuals from the same household, or the same support bubble, can visit the Gallery together. If you’re booking tickets on behalf of others, you can book up to six tickets online. Larger groups and school groups cannot be accommodated at the moment. You can find out more about self-guided school visits to the Gallery this autumn/winter here.

Do you have late opening any night?

No, the Gallery will close every evening at 5.30pm, with rooms beginning to close from 4.50pm.

 

Services and facilities

Is the Gallery Shop open?

All visitors entering the Gallery building, even just to visit the Shop, must book a free general admission ticket in advance. If you do not book in advance, you must check in with our contact tracers when you arrive at the Merrion Square entrance.

To access the Shop, you must enter via the Merrion Square entrance to the Gallery and follow the one-way route.

The Gallery Shop is open at the following times: Monday, 11am – 5.15pm | Tuesday – Saturday, 9.45am – 5.15pm | Sunday 11.30am – 5.15pm. The Shop is dedicating an hour every day (11.30am – 12.30pm) to our elderly and vulnerable visitors. If you are not in that category, please consider planning your visit outside this time. The online shop is available 24/7 and delivery is available. 

Is the Gallery Shop operating a click and collect system?

The Gallery Shop is not operating a click and collect system. When you order from our online Gallery Shop, our team will post your order out to you.

Is the café open?

Yes. Tea, coffee and pastries are available at our indoor pop-up café, with seated service for a reduced number of customers. Takeaway options available.

Café opening hours: Monday – Saturday: 11am – 3pm; Sunday: 11.30am – 3pm

  • All visitors must book a free general admission ticket in advance to visit the Gallery Café
  • We are operating a one-way system in the Gallery. To access the café , please enter the building via the Merrion Square entrance. You will find the café in the Millennium Wing.
  • Thank you for your patience as we check your Digital Covid Certificate (DCC) and photo ID for indoor dining.
  • Please wear a face covering at all times other than when seated.

Can I use the toilets?

Yes. 

Is the cloakroom open?

No, our cloakroom remains closed for now.

I'm visiting with kids; do you have any activities or resources to help them engage with art?

Yes! We have lots of fun online resources for children and young people to access online during their visit, or at home or in school. Explore our audio guides, creative activities, and more, for kids here.

Our Maples Group Creative Space remains closed for now. In the meantime, we have lots of online workshops and activities available that you can do at home.

Are audio guides available?

You can use your own smartphone and headphones to listen to a small selection of audio descriptions for works in the permanent collection. Audio-guide handsets are not currently available to borrow.

Can I visit the Members' Room?

Our Members' Room remains closed for now. Please contact [email protected] for more information.

Can I visit the Library Reading Room?

The Library Reading Room is not open, but our staff will be able to facilitate remote research. Please contact us at [email protected] for more details.

Can I conduct research in the Prints and Drawings Study Room?

The Prints and Drawings Study Room is not open, but you can email your research queries to [email protected]

Will there be public tours?

No, we are not offering public tours for the time being. However, you can use your own device to follow one of our online self-guided tours.

Will there be pop-up talks/lectures/workshops?

We are not providing these events onsite at the moment, but you can explore our extensive online content to discover interesting blogposts, talks, podcasts, workshops and more.  

 

Exhibitions

What will I be able to see when I come to the Gallery?

You can visit the permanent collection and our free temporary exhibitions, and the Gallery Shop and Cafe. All visitors must book tickets in advance.

To visit our new exhibition, Jack B. Yeats: Painting & Memory, you must purchase your exhibition tickets in advance. Friends of the Gallery, children under 18 years, and carers, go free. If you have booked an exhibition ticket for the Jack B. Yeats exhibition, you do not need to book a free general admission ticket as well.

Some rooms and gallery spaces may be temporarily closed on the day of your visit. Apologies for any inconvenience caused.

 

Private events

I have a private event booked – what do I do now?

For all private event queries please contact [email protected].

 

If you have any other questions that are not answered here or on our Visitor Guide, please get in touch at [email protected]

Reopening 10 May 2021

Video: Quick guide to visiting the Gallery

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