Exhibition Tickets FAQs

Planning a visit to see our new exhibition Giacometti: From Life? Read on for some useful information about ticket prices, time slots, cancellations and terms and conditions.

Ticket Pricing

Weekday tickets:

• Adult €12 
• Over 65 / jobseeker €10 
• Student €8 

Weekend tickets:

• Adult €18 
• Over 65 / jobseeker €15
• Student €12

Discounted tickets:

• 10% discount on online bookings
• Free entry every Monday 11am–2pm
• €5 tickets every Tuesday 9.15am–1pm
• €5 tickets every Thursday 5pm–7.15pm

Free entry for the following:

• Members of the Friends and Patrons. Please book your free exhibition ticket by logging into your account.
• Children under 18 years. Children must be accompanied by a parent or guardian. Book free tickets in advance.
• Carers.
• Healthcare workers. Please email [email protected] to book your free ticket.
• ICOM card holders with valid ID (x1 admission; subject to availability).
• Press with valid ID (x1 admission; subject to availability).
• Corporate Partners (in accordance with agreed allocations).
• Staff from Irish cultural institutions. Please email [email protected] to book your free ticket.
• Dublin Pass card holders (card must be validated by the Dublin Pass reader; subject to availability).
• The following do not gain free entry: OPW Heritage Card, IMA Card, Visual Artists Ireland, art teachers.

Groups and Tours:

School tours:

• Book a guided school tour of the exhibition.
• Guided school tours are available to book for selected Mondays 11am–12pm; Tuesdays and Wednesdays 10am–11am.
• Schools can visit as self-guided groups by booking exhibition tickets. Read more about booking group visits.

Private guided tours:

• Available Tuesday–Sunday from 3pm to 4pm.
• There is a cost for the tour guide in addition to exhibition tickets purchased for the agreed time slot. Please contact [email protected] to book a private guided tour.

Visitor information

Entering the exhibition:

• There are two entrances into the Gallery: one is located on Merrion Square West, and another is located on Clare Street. 
• The Clare Street entrance is most convenient for accessing Giacometti: From Life. Enter via Clare Street, walk up the stairs (or take the lift) to Level 1, and the exhibition will be on your left hand side.

Capacity:

• Our current capacity for Giacometti: From Life is 19 people per time slot: a total of 76 per hour.
• We strongly recommend that visitors pre-book their exhibition tickets online.
• We encourage visitors to arrive 5 minutes before admission.

Time slots:

• First admission is at 11am on Mondays, 9.15am Tuesday – Saturday, and 11am on Sundays.
• Last admission is at 4.15pm (Monday-Wednesday and Friday-Sunday) and 7.15pm on Thursdays.
• All tickets are timed, with 15-minute time slots to enter.
• You will not be able to enter before the time on your ticket unless our ticket-desk staff inform you otherwise.
• You are welcome to stay in the exhibition for as long as you would like (within Gallery hours).
• For Giacometti: From Life, we suggest you allow one hour to view all rooms.
• Re-admission is not permitted unless agreed with our ticket-desk staff.
• Last entry is usually one hour before the Gallery closes. 

Showing your ticket to staff:

• We accept printed tickets or you can show your tickets to staff on your mobile device.

Accessibility:

• There is no seating in Giacometti: From Life. People who wish/need to take regular breaks are allowed to exit the exhibition and re-enter at a later time. Please speak to the ticket-desk staff to arrange this.
• If you have any accessibility needs please contact us ([email protected]) in advance and we’ll be happy to assist you.
• Read more about accessible services and facilities at the Gallery.

Photography and videography:

• Photography and filming is strictly prohibited in the Giacometti: From Life exhibition.  

Further information

Cancellations and exchanges:

• We can transfer tickets, subject to availability, with at least 24-hours advance notice. Please contact us ([email protected]) as soon as possible.
• Tickets are non-refundable.

Gallery closure:

• In the event that the Gallery is closed on the date that you have booked to visit the exhibition, in adherence to Government guidelines, your ticket for that date is fully refundable. Ticket holders will be contacted by our staff to process such refunds.

Late arrivals:

• If you arrive late, we will arrange for you to enter at the next available time slot.
• If possible, please notify us ([email protected]) that you will be delayed. 

Booking issues

I didn’t receive my confirmation email/e-ticket:

• Please contact us ([email protected]) and we’ll resend your confirmation email/e-ticket.

The time/date on my tickets is incorrect:

• Please contact us ([email protected]) with your order number and we’ll assist you.

I’m a Friend of the Gallery and I’m having trouble logging into my account:

• Please contact the Friends team ([email protected]) or the ticket-desk staff ([email protected]) for assistance.

Visiting Terms and Conditions

• Read our full Online Booking Terms and Conditions.
• The health and well-being of our visitors and staff is our priority. Following Government and HSE health guidelines, the National Gallery of Ireland has adopted the following protocols in an effort to help reduce the transmission of COVID-19.

Health:

• Please do not visit the Giacometti: From Life exhibition if you are experiencing any symptoms of COVID-19.
• Please postpone your visit for another day and contact us to request a change of date for exhibition entry.
• Refer to the current advice for those with symptoms, as announced by Government on 28 February 2022.

Cloakroom:

• Our cloakroom is currently closed, so please pack lightly.
• Suitcases, large bags, food and drinks will not be allowed into the exhibition.

Risk:

• An inherent risk of exposure to COVID-19 exists in any public place where people are present. Those visiting the National Gallery of Ireland do so at their own risk to such exposure.

Contact us

Ticket Desk

• Email: [email protected]
• Phone: (01) 663 3513
• Available at the following times: Mondays 11am–5pm; Tuesday–Saturday 9.15am–5pm; and Sunday 11am–5pm

Tour enquiries

• Email: [email protected]
• Book a guided school tour online

Friends of the Gallery

• Email: [email protected]
• Phone: (01) 661 9877